Sean Alexander is a proven AI and business strategy executive who helps companies embrace technology shifts and turn them into revenue growth. Sean played a lead role in the creation of Microsoft’s AI strategy, including the first OpenAI partnership. This work created the foundational partnership, culminating in rapid advancements in computing leading to innovations such...
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Sean Alexander is a proven AI and business strategy executive who helps companies embrace technology shifts and turn them into revenue growth.
Sean played a lead role in the creation of Microsoft’s AI strategy, including the first OpenAI partnership. This work created the foundational partnership, culminating in rapid advancements in computing leading to innovations such as ChatGPT.
Sean has been an entrepreneur outside and inside Microsoft for over 25 years, leading teams building some of the most recognizable products to measurable success. His passion is for working closely with established customers, partners, and startups to achieve their goals. Today, he leads a multidisciplinary team helping strategic customers and partners get more out of the Microsoft Cloud for Industry.
Before joining Microsoft, Sean co-founded three internet startups, including a tech incubator at the University pioneering early Web and streaming media technology via grants from Microsoft and Williams Corp.
Sean would become a regular presenter in public and private with the Chairman and multiple CEOs of Microsoft. This early pioneering work would lead Sean to help found Windows Media for which he is the co-recipient of a technical Emmy® Award, and later was a part of the Kinect for Xbox launch team.
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Speaker Programs
Mapping the Customer Journey with AI: From Touchpoints to Loyalty
Explore how organizations can leverage AI to map and enhance the customer journey, turning touchpoints into loyalty drivers. We'll cover predictive analytics, AI-driven personalization, and data-driven insights to ensure each stage of the customer voyage ...more
Explore how organizations can leverage AI to map and enhance the customer journey, turning touchpoints into loyalty drivers. We'll cover predictive analytics, AI-driven personalization, and data-driven insights to ensure each stage of the customer voyage maximizes value for both the customer and the business. ...less
Retention through Reinforcement: Leveraging AI to Build Lasting Customer Relationships
In this session, we'll discuss the pivotal role AI plays in customer service strategies aimed at retention. The focus will be on real-world use cases involving use of AI, early lessons learned the use of ...more
In this session, we'll discuss the pivotal role AI plays in customer service strategies aimed at retention. The focus will be on real-world use cases involving use of AI, early lessons learned the use of ML and Bots for customer service at Microsoft, sentiment analysis, and automation to reinforce customer loyalty and continuously add value through proactive and reactive support. ...less
Navigating The Path to Predictive Engagement: How AI Drives Proactive Customer Value
This talk would delve into real-world predictive engagement techniques that enable businesses to anticipate customer needs and preferences before they are explicitly expressed. By leveraging predictive models and real-time data, companies can transition from reactive ...more
This talk would delve into real-world predictive engagement techniques that enable businesses to anticipate customer needs and preferences before they are explicitly expressed. By leveraging predictive models and real-time data, companies can transition from reactive support to proactive solutions that enhance customer satisfaction and loyalty. ...less
Leadership in a time of Digital Disruption
In the age of AI, cyber professionals face unprecedented challenges and opportunities to lead their organizations through transformational change. How can they leverage their technical expertise, strategic vision, and interdisciplinary skills to navigate the complex ...more
In the age of AI, cyber professionals face unprecedented challenges and opportunities to lead their organizations through transformational change. How can they leverage their technical expertise, strategic vision, and interdisciplinary skills to navigate the complex and dynamic landscape of digital disruption? In this talk, we’ll explore key trends, and what are the key competencies and behaviors that distinguish effective and agile leaders in this context, drawing from Microsoft’s own mission to embrace continuous transformation. This talk will explore these questions and provide practical insights and examples from various industries and sectors designed to equip cyber professionals with the tools and mindsets they need to lead in the digital age. ...less
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