Today, employee engagement and loyalty are more vital than ever before to an organization’s sustained success in the marketplace. I believe that there is a direct correlation between how engaged your workforce is and the customer experience. Most of you… Read more »
While working for Xerox, I became the go-to guy when it came to meeting with our more eclectic clients. I was responsible for working with clients who wanted to understand the Xerox methodology of selling, and wanted to integrate these… Read more »
For more information or to book Gary Owen for your event, click here. About Gary Owen Gary Owen has been delighting audiences for more than 35 years and has earned international recognition as one of the most talented ventriloquists in America.… Read more »
Applause for Disney U! Michael Eisner, Stephen Cannon, Michael Abrashoff endorse Doug Lipp’s book. Executives from Saks, Cheesecake Factory, and Bose share praise for Disney U! “When I first arrived at The Walt Disney Company, I was surprised to find I had… Read more »
Mike Walsh flew to Mexico last week to give a keynote at a private executive summit for Sony. He spoke to upper level decision makers from Latin America who are leaders of entertainment distribution. Sony asked Mike for answers to… Read more »
We’ve all had painful things happen to us: rotten childhoods, financial disasters, and a final episode of LOST that was a complete disappointment. Conventional wisdom has said that we need to get over it, snap out of it, or just… Read more »
Many Leaders are fond of “committing” to innovation but are remiss in getting “involved” in innovation. Much like leaders did at the peak of the quality movement; executives would commit to quality and then commission the Quality Department to manage and… Read more »
Success is a wonderful concept. It is self-defining and self-fulfilling. Once we get past our school years with standardized tests and regular percentage grades, we emerge into the adult world where, to a great extent, we get to determine what… Read more »
Business and self-help books promise to fill talent gaps that increase productivity, decrease stress, and close more deals. Studies reveal, however, it is not a strong, single skill that propels people to peak performance; it is a strong process that… Read more »
With all the negative news being shared with us across the media, it is easy to feel a sense of hopelessness. As Dylan said, ‘Everything is broken…’ However, in the midst of hardship, blue skies lie ahead. Most times, these challenges… Read more »
Whenever I visit with the principal of a high school, I make it a point to ask one unusual question: What do you do with the change? Just about every high school in America has a line item in its… Read more »
Have you ever been Stuck in the Middle Seat™ on a long flight? It’s not very fun, is it? No room to stretch out, people on both sides of you who are oblivious to the fact that you have no… Read more »
