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Erica Dhawan

  • Leading Authority on Collaboration and Innovation
  • WSJ Bestselling Author
  • Named “Oprah of Management Thinkers” and Ranked #1 of Top Women Keynote Speakers
Fee range*
Keynote: $40,000
Keynote (virtual): $30,000
International: $50,000
Travel Fees
US: $2,000

Erica Dhawan is the world’s leading authority on 21st-century Collaboration and Connectional Intelligence. She challenges audiences and organizations to innovate faster and further, together. Her newest book – Digital Body Language – decodes the new signals and cues of effective collaboration and teamwork in a digital-first human workplace. Erica Dhawan is the Founder & CEO...

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Erica Dhawan is the world’s leading authority on 21st-century Collaboration and Connectional Intelligence. She challenges audiences and organizations to innovate faster and further, together. Her newest book – Digital Body Language – decodes the new signals and cues of effective collaboration and teamwork in a digital-first human workplace. Erica Dhawan is the Founder & CEO of Cotential, a global organization that helps companies, leaders, and managers leverage 21st-century collaboration skills and behaviors to improve game-changing performance. She is the also the co-author of the bestselling book Get Big Things Done: The Power of Connectional Intelligence, named #1 on What Corporate America is Reading. Dhawan was named by Thinkers50 as “The Oprah of Management Ideas” and featured as one of the Top 20 Management Experts around the world by GlobalGurus. She hosts the award- winning podcast ‘Masters of Leadership.’ Erica speaks on global stages ranging from the World Economic Forum at Davos to TED and for companies such as Coca-Cola, FedEx, Goldman Sachs, Walmart, SAP, and Cisco. Erica writes for Harvard Business Review, Forbes, and Fast Company. She has degrees from Harvard University, MIT Sloan, and The Wharton School.

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Erica Dhawan in Media

Speaker Programs

Get Big Things Done: The Power of Connectional Intelligence (Navigating the Customer Voyage)
In today's fast-evolving landscape, success requires more than just speed and intelligence—it demands Connectional Intelligence (CxQ). Collaboration expert Erica Dhawan introduces this transformative concept, showing how it can help organizations navigate the "Voyage to Value" ...more
In today's fast-evolving landscape, success requires more than just speed and intelligence—it demands Connectional Intelligence (CxQ). Collaboration expert Erica Dhawan introduces this transformative concept, showing how it can help organizations navigate the "Voyage to Value" by enhancing customer retention through purposeful and strategic connections. Over the past year, leaders have seen that retaining customers isn’t just about meeting expectations; it’s about anticipating their needs and creating deeper, value-driven relationships. This session dives into recent trends and insights that are reshaping the way businesses engage with customers, emphasizing how Connectional Intelligence turns teams into superconnectors who break down silos, speed up innovation, and drive meaningful outcomes. Participants will explore how to move from more meetings and emails to truly productive engagement—engagement that boosts the quality of service, shares expertise effectively, and ensures alignment across teams for a smoother customer journey. This keynote offers a blueprint for harnessing Connectional Intelligence to not only adapt to change but to thrive—turning the customer voyage into a lasting journey of value and retention. ...less
Get Big Things Done: The Power of Connectional Intelligence
We live in a world of endless meetings, emails, and constant cross-team dysfunction, duplication and delays. Our collaboration skills aren’t always working to unlock better value in our business. As radical a concept as Emotional ...more
We live in a world of endless meetings, emails, and constant cross-team dysfunction, duplication and delays. Our collaboration skills aren’t always working to unlock better value in our business. As radical a concept as Emotional Intelligence was in the 90s, Connectional Intelligence is turning people into superconnectors who accelerate innovation, break down silos and foster breakthrough bottom line impact by harnessing the power of networks. ...less
Digital Body Language: Collaborate Faster and Further, Together
Email replies that show up a week later. Video chats full of “oops... sorry no you go” and “can you hear me?!” Ambiguous text-messages. Is it any wonder communication takes us so much time and ...more
Email replies that show up a week later. Video chats full of “oops... sorry no you go” and “can you hear me?!” Ambiguous text-messages. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other? Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible - or are they? In her keynote, Erica combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language. In person, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails. In this keynote, Erica will supercharge your teams with collectively understood rules that foster connection, build trust and drive innovation. ...less
Concrete Empathy: A Playbook for Leading Modern Teams to Innovation
We live in a culture defined by a distinct empathy deficit: The boss who expresses displeasure without giving valuable feedback. The mansplaining colleague who has no interest in the opinions of others. The team member ...more
We live in a culture defined by a distinct empathy deficit: The boss who expresses displeasure without giving valuable feedback. The mansplaining colleague who has no interest in the opinions of others. The team member who spends most of the meeting texting and answering emails. Why is empathy today at such a low point? Fewer face-to-face interactions, an ever-accelerating pace of change, and an increasing number of matrixed teams working remotely. In this keynote, attendees will learn practical ways to activate Concrete Empathy to create cultures of psychological safety, employee engagement, wellbeing and innovation. ...less

Reviews

“Erica’s presentation was an absolute hit.”

- Erik Spoelstra, Head Coach of Miami Heat

"Non-verbal cues are vital to understanding each other. Now that so much communication happens online--and with the massive shift to distance learning and remote workplaces--we need Erica Dhawan’s book more than ever. In Digital Body Language, Erica shares tips and strategies for communicating effectively on chats, emails, and video calls, so everyone can successfully share…

- Sheryl Sandberg, COO of Facebook

“Erica offers a profound look at how to foster inclusion and better leadership in our digital world."

- Billie Jean King, Founder, Billie Jean King Leadership Initiative

“Terrific. Our leaders were very engaged and had immediate practical takeaways. Erica made a big impact.”

- Mike Fucci, Chairman Emeritus, Deloitte

“Erica’s session was engaging, relevant, and actionable. She is thoughtful, inspirational, and smart with a contagious positive energy. All organizations and executive leaders would benefit from having her as an advisor to drive behavioral change, harness the power of networks, and think beyond traditional cohorts. She is a thought leader in the development of collaborative…

- Lisa McCann, COO & Global Head of Customer Success and Delivery Services, Korn Ferry

“Erica’s presentation was absolutely perfect for our leaders. Our group was diverse and Erica was a hit with everyone! Her storytelling style of presenting along with a healthy dose of informative case studies kept everyone engaged and interested and excited about using connectional intelligence to transform our business.

- George Chavel, Chairman Emeritus, Sodexo

"As a presenter at our organization's first large scale virtual conference, Erica delivered a keynote session that was not only engaging and thought-provoking, it was extremely relevant to what our organizational membership is currently experiencing. Erica's presentation took viewers outside of their home offices and truly felt like a live, in-person event."

- Hannah DeBevoise, AACSB International

“Erica delivered an outstanding keynote. Her message about digital body language could not be more relevant and timely than it is today.”

- Bridget Dunn, Meeting Planner, Association for Talent Development

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