Author, speaker and consultant. Jason Young has been called a “rare breed” when it comes todeveloping leaders, teams and customer serviceinitiatives. No wonder. As a former senior-levelmanager at Southwest Airlines, Jason learned thevalue of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was akey driver in creating and developing the company’sinnovative training programs for its successful leadership and customer serviceculture that have become renowned in the business world today.

Driven by the need to extend his unique insight in leadership developmentto others outside Southwest, Jason separated from the pack in 1998, when heleft the airline to launch his own consulting practice to focus on corporatetraining and development services provider specializing in leadership, customerservice and team building. Today, Jason shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Coca Cola, Radio Shack and Tyson Foods, to name just a few. He has even captured hisphilosophy of creating high performance cultures in his recent book,Culturetopia – the ultimate high performance workplace.

Capturing the innovative strategies and tactics he created at SouthwestAirlines, Jason offers insights and practical information that can be implemented immediately. His keynote presentations andtraining programs are in demand for audiences of alltypes – from senior level executives to front line employees. Jason’s messages reach to the core of every audiencemember with his unique style and engaging presentationskills. Participants are treated to a compelling experiencethat will change the way they view themselves, theircustomers and the company for which they work.

Jason’s keynote presentations are designed toreinforce the concepts and skills geared to increaselearning and assist in the transition from the meeting roomto the workplace. The result is an inspirational encounterthat resonates long after his presentation is over.