Louie Gravance,a native Californian, is literally changing the consciousness of business in America through his speaking and consulting skills. A premiere example is the work he has done is helping Bank of America navigate what he calls a “culture shift.” MONEY MAGAZINE credits these efforts with “making the banking experience more pleasurable with changes that...
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Louie Gravance,a native Californian, is literally changing the consciousness of business in America through his speaking and consulting skills. A premiere example is the work he has done is helping Bank of America navigate what he calls a “culture shift.” MONEY MAGAZINE credits these efforts with “making the banking experience more pleasurable with changes that have improved customer satisfaction.” This was done through an initiative Gravance introduced to high level executives and employees entitled “The Bank of America Spirit.” Gravance was a perfect fit for this project, thanks to skills learned and honed during a twelve-year tenure at The Walt Disney Company in Orlando, Florida. Beginning with the training and orientation program “Traditions” at The Disney University, Louie designed, developed, and delivered countless presentations. First, at the University for literally thousands of Disney World employees from all disciplines, and then for visiting corporate clients through the Disney Institute Professional Development Programs. He has also traveled North America, teaching “Showmanship in the Workplace” to large companies like ING Financial, Mutual of Omaha, Fisher Scientific, Toys ‘R Us and BMW of Canada, just to name a few. Prior to moving to Florida, Mr. Gravance began a show business career at the age of twelve. He spent the next two decades in Los Angeles appearing in stage shows, sitcoms, motion pictures and over 35 national television commercials. While at Disney, he led, trained, and performed with the improvisational comedy show “Streetmosphere” at the Disney / MGM Studios from the first year of its inception in 1989. Currently, Louie Gravance is located in Palm Desert, California
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Speaker Programs
How to Create the Happiest Workplace on Earth
Ever wonder how a company like Disney maintains "Service Excellence" on a daily basis? I am often asked, "How does Disney manage to have such happy employees?" Discover some of the techniques and themes used ...more
Ever wonder how a company like Disney maintains "Service Excellence" on a daily basis? I am often asked, "How does Disney manage to have such happy employees?" Discover some of the techniques and themes used to train and motivate thousands of Disney "Cast Members" annually. THESE ARE UNIVERSAL CONCEPTS THAT CAN BE APPLIED TO YOUR ORGANIZATION. Based on over ten years of experience as a Disney Traditions Professor, this talk is particularly aimed at keeping every employee "Emotionally Connected" to their purpose. You will see the power of GOAL FUSION between you and every member of your team. Either backstage or onstage performers from such hardworking areas as call centers, sales, health care professionals, custodians and housekeepers must understand their link to the goals and objectives of their employer. This presentation stresses the alliance between employees both seen and unseen. This talk is often utilized by organizations that ask the very most of their service employees whose rewards are not always obvious in the short term. ...less
There's No Business But Show Business
ALL organizations, whether they're aware of it or not, are constantly engaging their internal and external customers in a NARRATIVE of sorts. Regardless of what anyone is selling or providing, a STORY is conveyed through ...more
ALL organizations, whether they're aware of it or not, are constantly engaging their internal and external customers in a NARRATIVE of sorts. Regardless of what anyone is selling or providing, a STORY is conveyed through every single transaction. This narrative drives everything from customer expectations to employee satisfaction to even your very BRAND ESSENCE. LET'S GET YOU AND YOUR EMPLOYEES TELLING THE SAME STORY! EVERYTHING SPEAKS. Whether you're a food service professional or a pediatrician, virtually ever vocation requires a "performance technique!" Any business, like any venture of showmanship must ask: WHAT DO WE LOOK LIKE? WHAT DO WE SOUND LIKE? WHAT DO WE FEEL LIKE? For over 30 years Louie appeared on radio, network television, film, stage, in theme parks, as well as worked with corporate trainers in medicine, retail, foods, manufacturing, auto makers, insurance companies to name just a few. They are all the same business! Many people in the workforce ultimately ask themselves, WHAT'S IN IT FOR ME? This talk stresses that in the workplace, as in life, INVESTING OF YOURSELF IS THE SAME AS INVESTING IN YOURSELF! Every service transaction is an opportunity to create a "Magic Moment" for both customer and employee. ...less
Reviews
You have the remarkable and uncommon ability to use your natural skills in humor and drama to clearly convey the more serious parts of your presentation. You entertained us, but you also used the fact that you'd gotten our attention to drive home key concepts in your presentation. That's a rare skill-you were astonishingly good!
- Elizabeth Lane Lawley, Ph.D, Rochester Institute of Technology
You had me in the palm of your hand... I was enthralled by your presentation... I was inspired, and I learned a few things I can apply right here in Columbia S.C.
- Beverly Shelley, SC Dept. of Parks, Recreation & Tourism
Louie is an extraordinarily gifted individual who has the capacity to touch the minds and hearts of a room full of skeptical individuals and change their mindsets in one hour and twenty minutes! WHAT A FEAT!
- Kathy Pagliughi, Regional Director of Stores Kids "R" Us
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