Speaker Programs
Why Settle for the Balcony? How to get a Front-Row Seat in Life
Life is short, live it in the front-row! This dynamic keynote inspires people to get out of the balcony of their life, and go for that front-row seat! With so many things out of control ...more
Life is short, live it in the front-row! This dynamic keynote inspires people to get out of the balcony of their life, and go for that front-row seat! With so many things out of control these days, attendees will be reminded that their attitude and perception are 100% within their control. With the right mindset, any seat can be a front-row seat! Marilyn inspires her audience by showing them the difference between living and working in the balcony and general admission, She will inspire people to choose to live in the front-row -- because that is where successful people live! During the session, Marilyn teaches people to have a vision, be of service, be gutsy, appreciate what they have and become empowered to do more. After Marilyn's presentation, people will be ready to get out of the balcony, where they had once complained how bad the seats were, and move to the front-row with all the necessary tools to make immediate changes for positive results. Everyone deserves a front-row seat in their life and this program helps people get there. Leaders also learn how to usher others to the front-row of their lives for better results. ...less
Whose Comfort Zone Are You In?
This keynote inspires people to recognize their vision, set goals, overcome obstacles and have a winning attitude. Sometimes, people live in a comfort zone and don't even realize it. Others are influenced by negative people ...more
This keynote inspires people to recognize their vision, set goals, overcome obstacles and have a winning attitude. Sometimes, people live in a comfort zone and don't even realize it. Others are influenced by negative people and do things for the wrong reasons. In this keynote, Marilyn helps people take charge of their career and their life by stretching themselves out of their comfort zone, encouraging them to achieve more than they thought possible. With lots of stories about people who have overcome obstacles, you will be empowered and inspired to do more with what you have! The benefit to your audience is when they leave, they will feel empowered to do more than they've done in the past and will yield higher results for your organization. ...less
Communicating for Results, From Conflict to Cooperation
This is a content-filled program providing tools to anyone who doesn't like conflict or confrontation. Let's face it; no one really likes conflict, which is why so many people avoid it. Or, they act inappropriately ...more
This is a content-filled program providing tools to anyone who doesn't like conflict or confrontation. Let's face it; no one really likes conflict, which is why so many people avoid it. Or, they act inappropriately because they don't have the tools to navigate conflict. This program teaches you to communicate better to reduce conflict; and how to handle uncomfortable conversations with grace and respect. Marilyn offers proven communication techniques that can be easily adapted to your work environment. With examples and practice, you will learn the value of being assertive, and not aggressive or passive-aggressive. This is a great workshop for organizations who wants to reduce conflict, increase communication, or create a better foundation for your company culture. Marilyn will provide communication tools that can be immediately applied at work (and at home) to create or increase harmonious relationships. The tools provided work ESPECIALLY well when dealing with difficult people! ...less
Which V are You? Managing Change with a Positive Mindset(WORKSHOP - 2-3 hours)
If your organization isn't going through some type of change now, it means one of two things: You have already gone through a major change, or you are about to! Marilyn believes when people are ...more
If your organization isn't going through some type of change now, it means one of two things: You have already gone through a major change, or you are about to! Marilyn believes when people are asked to change; they become a Victim, a Vacationer or a Volunteer. Obviously if they choose to be a Victim or Vacationer, the chances of the change being successful are severely hampered. Marilyn has shown people the effects of each V, and what outcome it can have on their team. This program is an interactive workshop, helping people lean towards the mindset of a volunteer: resourceful, opportunistic, positive, helpful, open-minded and vision oriented. Sounds better than being bitter, resentful, helpless and sabotaging! Prior to this workshop, plan on supplying Marilyn with your current vision - so the program can be about YOUR change. She will start with what the change means and what can be done to navigate the change more successfully. ...less
Taking Charge of Your Career | 10 Strategies for Professional Success
(75-90 minute delivery; customized to specific organization; top leaders interviewed prior to program)This program was designed to inspire people to be more accountable for their success and job opportunities. Too often, talented people wait for ...more
(75-90 minute delivery; customized to specific organization; top leaders interviewed prior to program)This program was designed to inspire people to be more accountable for their success and job opportunities. Too often, talented people wait for new roles and responsibilities that never appear. You will learn how to ask for what you want, and be more assertive in your career path. This program was built using examples of how others have moved up their company ladder and creating a more rewarding career. After attending, you will leave with clearer strategies on how you can have more personal and professional success. ...less
Front-Row Service, How to be a Hospitality Fanatic!
This keynote helps anyone involved in the service industry to up their game when it comes to providing exceptional customer service to their customers and partners. Marilyn starts by providing examples of what a hospitality ...more
This keynote helps anyone involved in the service industry to up their game when it comes to providing exceptional customer service to their customers and partners. Marilyn starts by providing examples of what a hospitality fanatic is NOT, then teaches what it really means to provide service to your customers. It's time to up your game when it comes to serving. Marilyn has written a book specifically for restaurants called Front-Row Service, How to Increase Tip Percentage and Check Averages, but this keynote can be customized to people in the foodservice industry as well. This topic is not limited to restaurants and foodservice. If your business survives by serving your customers top-notch service, this program is for you, too! It's all about relationships and delivering the unexpected. This keynote also includes advice on how to inspire yourself to become better, so you can continue to improve. Your customers deserve to be treated like VIP'S, so let them know doing business with you is a front-row experience! ...less
Front-Row Service, How to Increase Check Average and Tip
Learn the 10 things NOT to do if you want your customers to return again and again, and the 7 things TO do if you want to increase check average and tip percentage in your ...more
Learn the 10 things NOT to do if you want your customers to return again and again, and the 7 things TO do if you want to increase check average and tip percentage in your restaurant. Motivational speaker Marilyn Sherman has teamed up with a young food server, Devon Morton, who became number one in both tip percentage and check average in his first six months as a server. They have combined both the customers' perspective and the server's perspective to collaborate on a book of the same title. Marilyn recently added this new topic to her list of programs customized for food service. With stories of both success and failures, your team will walk away with actionable steps to immediately increase your effectiveness to your customers - resulting in higher check averages, higher tips, and repeat business.! ...less
