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Ron Kaufman

  • Ranked the #1 Customer Service Expert in the World
  • New York Times Bestselling Author: “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet”
  • Creator of #1 Ranked Customer Service Development
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Ron Kaufman is the world’s leading educator for uplifting service performance and building service cultures. He helps leaders, teams, and organizations learn how to serve better, care more, and generate greater value in our world. Ron is author of the New York Times bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and...

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Ron Kaufman is the world’s leading educator for uplifting service performance and building service cultures. He helps leaders, teams, and organizations learn how to serve better, care more, and generate greater value in our world.

Ron is author of the New York Times bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration.

His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and Harvard Business Review. For many years, GlobalGurus has ranked Ron the #1 Customer Experience Guru in the world.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents insights and best practices from working with clients worldwide for thirty years. His energetic online and on-stage presentations and workshops have inspired millions.

He is founder of a worldwide education and consulting company that enables leaders and organizations to delight customers, improve performance, distinguish brands, and build sustainable service cultures. In 2020, 2021, and 2022, GlobalGurus ranked Uplifting Service the #1 Customer Experience Development Program in the world.

Ron moved to Asia in 1990 to help Singapore Airlines and the government of Singapore create and launch a national service quality training organization.

He is a graduate of Brown University, an avid scuba diver, a founding member of Asia Professional Speakers, and was inducted into the Ultimate Frisbee Hall of Fame for spreading the sport’s “Spirit of the Game” worldwide.

Ron resides in Singapore with his wife Jen. They are committed to uplifting the spirit and practice of service and care in the present and for the future.

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Ron Kaufman in Media

Speaker Programs

The Future of Service is Care
Transforming Your Customer Experience
Increasing Sales with Unbelievable Service
Capturing the Power of Uplifting Service Culture
Creating Sustainable Partnerships for the Future

Reviews

Ron passion for the customer is second to none. He invigorated and inspired 100 leaders across all of our Asian markets on our annual (virtual) conference. The feedback unanimously was first class. Our people took away new learning and were truly motivated to accelerate our brand ambitions around the customer.

- Troy Barnes, Chief Transformation Officer, FWD

“Having successfully collaborated with Ron on a number of projects related to customer experience, service excellence, and sustainable growth. I certainly recommend his expertise to any organization that has ambitions to structurally evolve to address these complex topics.”

- Laurent Verstraeten, Global Head of Services SWIFT Customer Experience

“What I like most is Ron’s enthusiasm. He is obviously an expert on the subject. The content is enlightening. He kept me focused and engaged the entire time. And the intonation of his voice is fascinating! Such an enjoyable training for every member of our leadership team.”

- Chris Macaset, HR Manager Talent Management, Ayala Land

“Ron delivered awesome session to Microsoft attended by 300 managers, leaders, executives, and account team from countries worldwide. Very valuable call, content, excellent speaker. Ron is CLEARLY an expert in this area, and his experience was directly relatable to Microsoft's day-to-day work.

- Ahmed Zayed, Senior Project Manager Microsoft SI Secure Infrastructure

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